The Joy and Contentment of a Brand New Carpet Elte could not be happier to have helped you select a beautiful long-lasting addition to your home. You may notice a thing or two that you may not have expected. Most of these are just part of the natural process of your new carpet making itself at home. Let's take a trip into the future of your new household investment - to tell you how to handle the inevitable surprises you and your carpet will encounter as you face the challenges of daily life - children, pets, wine and cheese parties, and those neighbours whose first foot in the door is covered with mud. Because Elte knows you care about your carpet, we'll help you become an expert in its care. "My new carpet is acting funny" Here are a few of the things you may notice soon after your carpet is installed. Most of the following situations are perfectly normal and can be dealt with simply and directly. If you should have any questions or concerns please contact your Elte salesperson or Elte Customer Service for further assistance. Shedding Those balls of fluff you may find on the surface of your carpet or in your vacuum cleaner don't mean that your carpet is going to pieces. Most carpets retain some loose fibres after they leave the factory and our showroom. These fibres make their way to the surface and may take a while to work themselves out completely. How long this takes, depends on the particular fibre construction of your carpet. Before long, you'll find that the problem has vanished. Sprouting Your carpet may "sprout" a loose tuft that seems to grow above the surface. If this happens, simply snip the offending end even with the surface. Please do not yank out long or loose ends! That can damage the carpet permanently. Shading You may notice some colour variations in different areas of your carpet - or one area may appear to change colour when viewed from different angles. Your carpet is not changing colour, it's just part of the natural beauty of plush carpet where light reflects unevenly as the pile moves in different directions. Foot traffic generally causes this, and the best solution is to vacuum the pile in a uniform direction. Rippling If your carpet is rippling, the culprit is usually humidity. This situation usually resolves itself, as the carpet settles into its new home. But if this happens in a dry atmosphere, it may be necessary to have the carpet professionally restretched. Pressure Marks These are marks which appear two or three feet across the width of the carpet or 18" from the wall. Don't be alarmed! The carpet is not damaged. These are called pressure bands (or pressure marks) and they will work themselves out, in time, by vacuuming. If they don't, please call your salesperson, who will arrange to have them steamed out. Static Electricity This is just one of life's little electrifying moments. When your home's relative humidity is low, a static charge can build up in your carpet as you walk across it. Then when you touch something made of metal you get a shock. There are commercially available products you can apply to your carpet to reduce or eliminate static electric build up. Patience is also a good remedy, because as time goes by your carpet will hold less static charge. Crushing Unless you plan to live without furniture, your carpet will display crushing in spots where heavy objects such as sofas and shelving units are located. To raise the pile back to its former proud height, you'll have to do some vigorous brushing. If the indentations are particularly stubborn, you can try passing a hot steam iron over them - but no closer than six inches above the carpet. Missing Tufts Missing tufts? Not if Elte has anything to say about it! However, if a single tuft does become snagged or worked loose, just cut it off and let the surrounding yarn fill in the space. If you're not satisfied just call us and we'll handle this problem for you. Give Your Carpet the Fountain of Youth Your new carpet can be a fine friend for a long time. It will bring you compliments on your good taste, compliment your home decor and keep your feet from freezing on bare frosty winter floors. But you've got to do your part to keep this relationship beautiful, or you might find it fading - along with the colour, quality and life of your carpet. You came to Elte because you wanted quality first. So we know you'll want to make it last. Here's how. Vacuuming Advice Regular vacuuming is the key to keeping your new carpet young, fresh and beautiful. Dirt and grit can accumulate in your carpet and become embedded in the pile where they will affect your carpet's colour and cause matting of the pile. You'll want to vacuum heavy-traffic areas daily, if possible, and less heavily used areas can be maintained with once-a-week vacuuming. For best results use a vacuum cleaner with a beater bar or rotating brush and plenty of suction for cut pile carpets. For Loop Pile, Berber and Needlepoint Wilton Carpets use a flat stainless steel nozzle that doesn't have of bristles. A beater bar or attachments with teeth or ridges are not recommended. It is a good idea to use your vacuum in accordance with the manufacturer's instructions. Make sure you've adjusted the attachments to the proper heights for your carpet. Vacuuming should be done slowly - about three passes over the area for a light cleaning and seven passes where there's more soil. And remember, while you're vacuuming, you're adding life to your carpet. Give Your Carpet a Break Redistributing the load your carpet bears can do it a world of good and lengthen its life, thereby helping to protect your investment. A room-sized rug can simply be turned around. A room with wall to wall carpeting should have the furniture rearranged periodically to give certain areas a rest. Don't Let Your Carpet Fade from Memory There are two reasons your carpet may fade. One is due to the effects of direct sunlight and can be lessened with the use of curtains, drapes or shades. Airborne particles, dirt, soot and rust can also settle into your carpet unnoticed and cause fading over time. Regular vacuuming will help prevent fading. If you notice fading, a thorough cleaning is called for. Please do not delay, as the problem will worsen over time. How to Clean Your Carpets Let's face it, regardless of how often you vacuum, eventually you're going to see the need for a thorough heavy duty cleaning of your carpet. Just which commercially available do-it-yourself carpet cleaning products and methods should you choose? Should you employ the services of a professional carpet cleaning service? The answer varies so we've listed a few cleaning methods for every day spills and added a few do's and don'ts. Do
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A Final Word Be assured you have received the finest professional advice in the carpet industry. You have purchased a carpet that Elte believes to be well designed, carefully manufactured and representative of the best value available. The Elte Guarantee For one year from the date of installation, we are prepared to fix any installation problems that might arise with your new carpet, free of charge. Anytime after that one year period, we will make any necessary repairs for a nominal service charge. Your salesperson has described the limitations, as well as the advantages, of your carpet. Please remember only superb maintenance will keep a white or yellow carpet from soiling. Floppy, casual carpets will crush and show traffic patterns. Some carpets have heavy initial fuzz. Fine velvets or plushes will show footprints or shading. You have purchased your carpet from a company with an important reputation to preserve. Be assured that you have had expert professional help at each step and you have the assurance that we stand behind every product we sell. Since 1919, Elte has earned and maintained a reputation for excellence in carpeting. Every day we strive to improve upon it. Spot Removal Chart
Source "Wool Carpets" by The Wool Bureau Inc. Atlanta, Georgia
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