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Frequently Asked Questions
Where do we ship to?
We can ship our product anywhere around the world - one of our Sales Associates can provide you with a quote for shipping to your address. To contact a Sales Associate in the applicable department, please click here for a list of department phone numbers.
How can I track my order?
Your Sales Associate can provide you with an update on your order status - simply provide your Associate with an invoice number. To contact a Sales Associate in the applicable department, please click here for a list of department phone numbers.
Do you have a catalog?
We do not have catalogs. We are adding more and more product to our website to serve you better in reviewing our product offerings - please note, not all products are shown on our website. Our showrooms receive weekly shipments of new and exciting products, some of which are one of a kind and others available for ordering.
Are all your products shown on your website?
No, definitely no. We display a lot more product in our showrooms than on our website - our showrooms are filled with product offerings and we receive weekly shipments of new and exciting items, some of which are one of a kind and others available for ordering.
Where do ELTE, Ginger's and Summerill source their products from?
Our Buyers search the world to hand select new and exciting products to meet the needs of our clients. We travel monthly to Europe, Asia and many other countries sourcing products from the finest producers in the world. Often times our Buyers hand select one of a kind pieces to be shown in our showrooms.
How can I purchase a Gift Certificate?
You can purchase a Gift Certificate in our store at anyone of our Service Counters or by contacting our Customer Service department by phone - Tel: (416) 785-7885 or toll free at (888) 276-3583 and press 8.
How can I find out about employment opportunities with ELTE, Ginger's or Summerhill?
Click on the following link which will direct you to our Careers page - Click Here.
I saw something on a TV show or in a magazine and I can't find it on your website - how can I get more information on the item?
A Sales Associate in the applicable department can provide you with more information. Please note the show, episode or magazine issue and page number and share with the Sales Associate to track down the items of interest. To contact a Sales Associate in the applicable department, please click here for a list of department phone numbers.
How do I care for the items I purchased?
Please see our Care & Installation information on our website - Click Here.
What's the best way to find an Interior Designer?
Please contact the Associate of Registered Interior Designers of Ontario (ARIDO) who do provide referral services to the public - Click Here
Do you provide an interior decorating service?
Although many of our Sales Associates are skilled and talented in the field of design - we do not provide a direct Interior Decorating service - however, feel free to share your design/decorating questions with anyone of our Sales Associates who would be happy to assist you.
What's the best way to find a carpet / rug cleaning service?
We recommend consulting with friends or family who have used carpet or rug cleaners in the past. Likewise, a reputable garment cleaner may be of assistance in locating a suitable carpet or rug cleaner.
What's the best way to find a Plumber and or a General Contractor?
We recommend consulting with friends or family who have used General Contractors/Plumbers in the past. Alternatively, you can contact the Canadian Home Builders' Association (www.chba.ca) or the Greater Toronto Home Builders' Association (www.gthba.ca) for a referral.
Do you have program for Designers, Architects & Builders?
We have a Trade program which offers professionals in the field, special pricing on purchases for their clients and projects. For more information on the program and how to register - Click Here.
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