ELTE - High End Furniture and Rugs in Toronto

Frequently Asked Questions

Where do you ship to?

We can ship our products anywhere around the world - one of our Sales Associates can provide you with a quote for shipping to your address. To contact a Sales Associate in the applicable department, please Click Here for a list of department phone numbers.

How can I track my order?

Your Sales Associate can provide you with an update on your order status - simply provide your Associate with an invoice number. To contact a Sales Associate in the applicable department, please Click Here for a list of department phone numbers.

Are all your products shown on your website?

No, definitely not. We display a lot more product in our showrooms than we do on our website - our showrooms are filled with product offerings and we receive weekly shipments of new and exciting items, some of which are one-of-a-kind and others available for ordering.

Where does Elte source its products from?

Our Buyers search the world to hand-select new and exciting products to meet the needs of our clients. We travel monthly to Europe, Asia and many other countries sourcing products from the finest producers in the world. Our Buyers often hand-select one-of-a-kind pieces to be shown in our showrooms.

How can I purchase a Gift Certificate?

You can purchase a Gift Certificate in our store at any of our Service Counters or by contacting our Customer Service department by phone Tel: (416) 785-7885 or toll free at (888) 276-3583 and press 8.

How can I find out about employment opportunities with Elte?

Click on the following link which will direct you to our Careers page - Click Here.

I saw something on a TV show or in a magazine and I can't find it on your website - how can I get more information on the item?

A Sales Associate in the applicable department can provide you with more information. Please note the show, episode or magazine issue and page number and share with the Sales Associate to track down the item(s) of interest. To contact a Sales Associate in the applicable department, please click Here for a list of department phone numbers.

How do I care for the items I purchased?

Please see our Care and Installation information on our website - Click Here.

What is the best way to find an Interior Designer?

Please contact the Association of Registered Interior Designers of Ontario (ARIDO), who do provide referral services to the public - Click Here.

Do you provide an Interior Decorating service?

Although many of our Sales Associates are skilled and talented in the field of design - we do not provide a direct Interior Decorating service - however, feel free to share your design/decorating questions with any of our Sales Associates who would be happy to assist you.

What is the best way to find a carpet/rug cleaning service?

We recommend consulting with friends or family who have used carpet or rug cleaners in the past. Likewise, a reputable garment cleaner may be of assistance in locating a suitable carpet or rug cleaner.

Do you have a program for Designers, Architects and Builders?

We have a Trade program which offers professionals in the field special pricing on purchases for their clients and projects. For more informa- tion on the program and how to register - Click Here.