If you opt for delivery, this item will be shipped by ground carrier.
You will be required to sign that you have received the package. It is the responsibility of the customer to report shortage and/or damage within 24 hours of the goods being received (Delivery Department: 416-785-7885 x 458).
This item is eligible to be returned within 7 days of purchase for a full refund. Shipping and Delivery fees are not refundable and customer is responsible for paying the shipping fees to have the item(s) returned to the Elte/Ginger's/Elte Market Warehouse.
Any product accepted for return must be in original and unused condition (item and packaging) accompanied by the original invoice. Returns will be credited using the original method of payment. Cash and Cheque returns will be processed and mailed within 14 days.
Online purchase returns: Please call our customer service department within 7 days, request a return authorization number and arrange to have the item returned to our warehouse. This must be done within 7 days of receipt of the item for the item to qualify for a return.